You can change your choices at any time by visiting Cookie Preferences, as described in the Cookie Notice. Click ‘Customise Cookies’ to decline these cookies, make more detailed choices, or learn more. Third parties use cookies for their purposes of displaying and measuring personalised ads, generating audience insights, and developing and improving products. This includes using first- and third-party cookies, which store or access standard device information such as a unique identifier. If you agree, we’ll also use cookies to complement your shopping experience across the Amazon stores as described in our Cookie Notice. We also use these cookies to understand how customers use our services (for example, by measuring site visits) so we can make improvements. Items must be returned unsoiled and unused and sent adequately packed and carriage paid.We use cookies and similar tools that are necessary to enable you to make purchases, to enhance your shopping experiences and to provide our services, as detailed in our Cookie Notice. ![]() We may refuse returns on products specially obtained or manufactured to order. ![]() We advise customers to use an insured method of shipping and to retain proof of despatch. Please contact our customer services for a "Returns Number" which must appear on the outside of the package or it will not be accepted. If an item is believed to be faulty it should be returned for inspection and it may be necessary to forward it to the manufacturers for testing before replacements or refunds can be authorised. *Due to legal requirements medicines may not be returned except to correct an error in despatch or in response to an "official recall". If not any item* can be returned to us within 14 days of receipt for exchange or refund Please give us a ring for a returns number on 01833 641112 or alternatively email to obtain a returns number. We want you to be completely satisfied with any purchase. We will contact you prior to despatch for your instructions. Refrigerated items will be sent by carrier or express delivery with coolpacks unless you pay for a premium for a refrigerated delivery. Please ring us on 01833 641112 for more information. We offer a pickup service for orders placed over the phone. Prescription items will be sent on receipt of a valid signed and dated prescription. We no longer send goods outside of the UK. Please also check on the product page that the items ordered show 'In Stock' otherwise your order will be delayed until the stock becomes available, which in most cases will only be 24hrs.Įstimated "Usually shipped in" information is shown against most products NB: Orders placed with faster delivery must be placed before 13:00 to ensure same day dispatch (excluding weekends and bank holidays). These will be calculated on the website at the checkout. Postcodes outside of Zone 1 (including some areas within mainland UK) may incur extra carriage charges due to surcharges imposed by the couriers. FAST Expedited options are available at extra cost - these usually arrive in 24-48hrs from dispatch but delays are possible during busy periods. Most orders are despatched the same day and standard delivery is 3 to 5 working days from despatch.
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